I'm a generalist at heart — an Operations Manager, AI champion, product thinker, and self-taught builder. With over 10 years in BPO/KPO, I connect dots across people management, process design, technology, and strategy. I believe the future belongs to those who can think across domains, not just within one.
"You can become very successful by being in the top 25% of two or three different skills, rather than the top 1% in a single skill." — Scott Adams
"When you combine things you're not supposed to combine, people get interested." — Naval Ravikant
"The future belongs to generalists." — David Epstein
Years Experience
AI Initiatives
Team Members Led
A decade of progressive leadership in operations management, process optimization, and team building across the BPO and KPO landscape — always approaching challenges as a generalist who connects the dots.
Since ChatGPT launched in 2022, I've tracked AI developments closely and driven practical adoption across my organization. I firmly believe there's always room for greater efficiency — here are the major initiatives I've launched. My interest in AI has extended beyond workplace adoption into hands-on development.
Contract and document reviews require verifying signatures, clauses, and conditional logic. I collaborated with team leads to craft detailed, reusable prompts for Microsoft Copilot that extract and validate key information in minutes. Reviews that took 15–20 minutes now complete in 2–3 minutes — a 70–80% reduction in processing time with no quality loss.
70–80% FasterOur Google Sites knowledge bank required manual searching. I proposed and built an AI-powered internal bot using Chatbase, fed with all SOPs, process documents, and custom prompts. Teams now ask natural-language questions and receive instant answers. I maintain the bot — ingesting updates, refining prompts, and testing new models (OpenAI, Anthropic, Grok, Gemini). Over two years it's become a reliable virtual SME for the entire team.
Virtual SMEI created a fast dictation-to-document workflow: record voice notes (15–30 min for long processes), transcribe via phone AI, feed transcript to Microsoft Copilot with a structured prompt to clean, organize, and format as SOP/guide with screenshot placeholders. Final screenshot insertion takes 15–20 minutes. Full documents now emerge in hours instead of weeks.
Weeks → HoursAs product manager/scrum master, I record every requirements meeting, transcribe it, and prompt Copilot or Amazon Q to extract complete requirements and generate polished user stories directly in Jira. Nothing gets missed because the full transcript drives the output. Manual note-taking and story writing — previously hours or days — now finish in minutes.
Days → MinutesI feed meeting transcripts or step descriptions to Amazon Q and it produces clean, professional flowcharts in minutes. Tweaks require only new prompts — no dragging shapes. Accuracy improved because diagrams reflect the exact discussion transcript. This delivers faster, more precise visuals for developers and stakeholders.
90% Time ReductionFor client-facing portal redesign, I used Anthropic's Claude to generate multiple layout and UI iterations by describing desired elements and user flows. These AI-generated concepts formed the starting point — our UI/UX and development teams refined them into the final design. This accelerated ideation and brought fresh, modern ideas forward quickly.
Rapid IdeationAppraisal discussions were frequently contentious because rating criteria remained subjective. I created a clear, written rating guide defining exact conditions for ratings 1–5 — covering CAP/DAP, absenteeism, process mastery, and demonstrated initiatives with measurable impact. Shared with the team in 2017, it made ratings objective and transparent. Since implementation, zero rating rebuttals have occurred.
Zero Rebuttals Since 2017When Microsoft Streets & Trips was discontinued in 2017, the company evaluated Maptitude at $900/user/year. With 10+ users, costs exceeded $9,000 annually. I researched alternatives and implemented Google My Maps — creating fully functional custom maps by uploading inspectors' spreadsheets at zero cost. This solution has delivered reliable location tracking since 2017.
Saved $9,000/yearPre-AI (2022): Replaced individual Excel files and daily email merges with a Microsoft Forms solution — eliminating 30–60 min of daily manual collation.
AI era (2026): As a vibe coder, I built a full JavaScript application with dashboard reporting, production tracking, and productivity analytics — now deployed within our business unit. Eliminates the need for SaaS subscriptions that would cost thousands per year.
Built a comprehensive employee management application covering attendance tracking and attrition analytics — a full-scale project deployed within our business unit. Replaces what would have required a dedicated SaaS purchase, built entirely through AI-assisted vibe coding at zero licensing cost.
SaaS Replaced → $0 CostProcess updates were previously emailed, leaving team members to maintain personal reference copies that quickly became outdated. I built a centralized Google Site acting as a company intranet — a single source of truth for all process documents, SOPs, guides, and updates. Eliminated version chaos and supports rapid onboarding.
Single source of truthBuilding software with AI assistance — transforming curiosity into functional applications that solve real-world problems.
My professional background is rooted in operations management, but my curiosity and drive for continuous learning led me to explore AI-assisted software development — now known as "vibe coding".
I've taught myself to understand and read HTML, CSS, JavaScript, Python, APIs, terminals, GitHub workflows, software deployment, debugging, prompt engineering, and AI-assisted development environments. While I don't come from a traditional software engineering background, AI-assisted development has enabled me to independently conceptualize, build, iterate, and deploy functional applications.
What started as curiosity has evolved into an ongoing journey of combining operations thinking, systems design, AI tooling, and practical software development to create useful solutions.
Apps Deployed
Production tracker + Employee mgmt
This Website
Built with AI-assisted coding
GitHub Active
Public repos, real projects
Zero to Deployed
No CS degree, shipping software
Academic background in economics and commerce, complemented by professional certifications in Agile and Scrum methodologies.
You get an operations leader who also builds software, drives AI adoption, manages 80+ people, and ships measurable results — not someone who just talks about innovation but someone who deploys it.
Most managers delegate tech decisions. I build the tools myself. Most AI enthusiasts talk about potential. I've already cut processing times by 70–80%, eliminated thousands in SaaS costs, and deployed production applications used daily by my team.
Operations expertise + AI fluency + hands-on building = a rare combination that delivers from day one.
Let's TalkOpen to exploring new opportunities in operations management, process optimization, AI-driven efficiency, product management, or scrum mastery.
For suitable positions or relevant discussions, feel free to reach out. I respond on the same day.