Darshan Chande
Open to opportunities

Generalist.
Operations & AI Leader.

I'm a generalist at heart — an Operations Manager, AI champion, product thinker, and self-taught builder. With over 10 years in BPO/KPO, I connect dots across people management, process design, technology, and strategy. I believe the future belongs to those who can think across domains, not just within one.

"You can become very successful by being in the top 25% of two or three different skills, rather than the top 1% in a single skill." — Scott Adams

"When you combine things you're not supposed to combine, people get interested." — Naval Ravikant

"The future belongs to generalists." — David Epstein

10+

Years Experience

8+

AI Initiatives

500+

Team Members Led

Scrum Alliance Certified 10+ Years BPO/KPO AI Champion

Work Experience

A decade of progressive leadership in operations management, process optimization, and team building across the BPO and KPO landscape — always approaching challenges as a generalist who connects the dots.

Jan 2021 — Jul 2024
Assistant Manager
Altisource Business Solutions Private Limited
Managed operations and team performance, driving process improvements and quality initiatives across multiple workflows.
Oct 2015 — Jan 2021
Team Leader
Altisource Business Solutions Private Limited
Led frontline teams, coached associates, and maintained quality standards while meeting production targets.
Dec 2012 — Oct 2015
Associate
Altisource Business Solutions Private Limited
Started my journey in mortgage and title operations, building deep domain expertise from the ground up.
Previous Experience
  • Technical Support Executive — Optus Australian Telecom at Firstsource Solutions (May–Dec 2012)
  • Associate Mortgage Division — Home Retention Dept, Bank of America at Continuum Solutions (Oct 2009–Apr 2010)
  • Process Associate — Insurance & Mutual Funds (Reliance / IFDS UK) at Syntel (Jul 2007–Jul 2009)

Key Initiatives

Since ChatGPT launched in 2022, I've tracked AI developments closely and driven practical adoption across my organization. I firmly believe there's always room for greater efficiency — here are the major initiatives I've launched. My interest in AI has extended beyond workplace adoption into hands-on development.

AI

AI-Powered Document Review Prompts

Contract and document reviews require verifying signatures, clauses, and conditional logic. I collaborated with team leads to craft detailed, reusable prompts for Microsoft Copilot that extract and validate key information in minutes. Reviews that took 15–20 minutes now complete in 2–3 minutes — a 70–80% reduction in processing time with no quality loss.

70–80% Faster
AI

Internal Knowledge Bot (Chatbase)

Our Google Sites knowledge bank required manual searching. I proposed and built an AI-powered internal bot using Chatbase, fed with all SOPs, process documents, and custom prompts. Teams now ask natural-language questions and receive instant answers. I maintain the bot — ingesting updates, refining prompts, and testing new models (OpenAI, Anthropic, Grok, Gemini). Over two years it's become a reliable virtual SME for the entire team.

Virtual SME
AI

AI-Assisted SOP & Guide Creation

I created a fast dictation-to-document workflow: record voice notes (15–30 min for long processes), transcribe via phone AI, feed transcript to Microsoft Copilot with a structured prompt to clean, organize, and format as SOP/guide with screenshot placeholders. Final screenshot insertion takes 15–20 minutes. Full documents now emerge in hours instead of weeks.

Weeks → Hours
AI

AI-Accelerated Requirements & User Stories

As product manager/scrum master, I record every requirements meeting, transcribe it, and prompt Copilot or Amazon Q to extract complete requirements and generate polished user stories directly in Jira. Nothing gets missed because the full transcript drives the output. Manual note-taking and story writing — previously hours or days — now finish in minutes.

Days → Minutes
AI

Amazon Q Flowchart Generation

I feed meeting transcripts or step descriptions to Amazon Q and it produces clean, professional flowcharts in minutes. Tweaks require only new prompts — no dragging shapes. Accuracy improved because diagrams reflect the exact discussion transcript. This delivers faster, more precise visuals for developers and stakeholders.

90% Time Reduction
AI

AI-Driven Client Portal Redesign

For client-facing portal redesign, I used Anthropic's Claude to generate multiple layout and UI iterations by describing desired elements and user flows. These AI-generated concepts formed the starting point — our UI/UX and development teams refined them into the final design. This accelerated ideation and brought fresh, modern ideas forward quickly.

Rapid Ideation
Process

Performance Appraisal Rating Guide

Appraisal discussions were frequently contentious because rating criteria remained subjective. I created a clear, written rating guide defining exact conditions for ratings 1–5 — covering CAP/DAP, absenteeism, process mastery, and demonstrated initiatives with measurable impact. Shared with the team in 2017, it made ratings objective and transparent. Since implementation, zero rating rebuttals have occurred.

Zero Rebuttals Since 2017
Cost Savings

Google My Maps

When Microsoft Streets & Trips was discontinued in 2017, the company evaluated Maptitude at $900/user/year. With 10+ users, costs exceeded $9,000 annually. I researched alternatives and implemented Google My Maps — creating fully functional custom maps by uploading inspectors' spreadsheets at zero cost. This solution has delivered reliable location tracking since 2017.

Saved $9,000/year
Cost Savings

Production & Productivity Tracking

Pre-AI (2022): Replaced individual Excel files and daily email merges with a Microsoft Forms solution — eliminating 30–60 min of daily manual collation.

AI era (2026): As a vibe coder, I built a full JavaScript application with dashboard reporting, production tracking, and productivity analytics — now deployed within our business unit. Eliminates the need for SaaS subscriptions that would cost thousands per year.

From Forms → Full App
Cost Savings

Employee Management & Attendance App

Built a comprehensive employee management application covering attendance tracking and attrition analytics — a full-scale project deployed within our business unit. Replaces what would have required a dedicated SaaS purchase, built entirely through AI-assisted vibe coding at zero licensing cost.

SaaS Replaced → $0 Cost
Process

Centralized Knowledge Bank

Process updates were previously emailed, leaving team members to maintain personal reference copies that quickly became outdated. I built a centralized Google Site acting as a company intranet — a single source of truth for all process documents, SOPs, guides, and updates. Eliminated version chaos and supports rapid onboarding.

Single source of truth

Vibe Coding

Building software with AI assistance — transforming curiosity into functional applications that solve real-world problems.

My professional background is rooted in operations management, but my curiosity and drive for continuous learning led me to explore AI-assisted software development — now known as "vibe coding".

I've taught myself to understand and read HTML, CSS, JavaScript, Python, APIs, terminals, GitHub workflows, software deployment, debugging, prompt engineering, and AI-assisted development environments. While I don't come from a traditional software engineering background, AI-assisted development has enabled me to independently conceptualize, build, iterate, and deploy functional applications.

What started as curiosity has evolved into an ongoing journey of combining operations thinking, systems design, AI tooling, and practical software development to create useful solutions.

HTML/CSS JavaScript Python APIs GitHub AI-Assisted Dev Prompt Engineering Debugging Deployment
View GitHub Profile

2

Apps Deployed

Production tracker + Employee mgmt

🌐

This Website

Built with AI-assisted coding

GitHub Active

Public repos, real projects

0→1

Zero to Deployed

No CS degree, shipping software

Education & Certifications

Academic background in economics and commerce, complemented by professional certifications in Agile and Scrum methodologies.

Scrum Master Certified (SMC)
Scrum Alliance
Credential ID: 001422051
Master of Arts (M.A.) in Economics
University of Mumbai
December 2012
Master of Commerce (M.Com)
University of Mumbai
December 2009
Bachelor of Commerce (B.Com)
University of Mumbai
December 2006

Why Hire Me?

You get an operations leader who also builds software, drives AI adoption, manages 80+ people, and ships measurable results — not someone who just talks about innovation but someone who deploys it.

Most managers delegate tech decisions. I build the tools myself. Most AI enthusiasts talk about potential. I've already cut processing times by 70–80%, eliminated thousands in SaaS costs, and deployed production applications used daily by my team.

Operations expertise + AI fluency + hands-on building = a rare combination that delivers from day one.

Let's Talk

Let's Work Together

Open to exploring new opportunities in operations management, process optimization, AI-driven efficiency, product management, or scrum mastery.

Get in Touch

For suitable positions or relevant discussions, feel free to reach out. I respond on the same day.

Email
darshanchan.de @ gmail.com
Location
Mumbai, India
Availability
Open to opportunities